Accuracy of information

The customer is responsible for the accuracy of the recipient's contact details provided when placing the order.

Abaca Florist cannot be held responsible for any delay or inability to deliver resulting from incomplete, inaccurate or erroneous information provided by the customer.

If the delivery person has to travel to a new address or return the order to the store due to an error in the information provided, additional charges may apply.

Hand delivery

To ensure the quality and integrity of the products delivered, all our deliveries are made by hand.

Abaca Florist will contact the recipient before delivery to confirm their presence and agree on an approximate time slot.

We do not leave any orders at the door or with a neighbor.

If the recipient cannot be reached or refuses delivery, the order may be postponed or returned to the store. Additional charges may apply.

A valid phone number to reach the recipient is required for all orders.

Deadlines and time slots

The delivery date selected during checkout is a target date. Delivery will be made on the chosen day, subject to availability and after confirmation with the recipient.

Requests for delivery at a specific time cannot be guaranteed, except in the case of funerals.

Same day delivery in Montreal is generally possible for orders received before 12pm (Monday to Saturday), subject to availability and service area.

For same-day delivery after 12pm or for Sundays, please contact us at +1-514-729-4029.

Peak periods and exceptional conditions

During busy periods, including Valentine's Day, Mother's Day and the holiday season, as well as in the event of exceptional weather conditions, delivery times may be adjusted reasonably.

Delivery can be made at any time during the scheduled day or, if necessary and after communication with the customer or recipient, the day before or the day after.

Abaca Florist is committed to making every reasonable effort to meet the announced deadlines.

Responsibility

In the event of non-delivery or delay attributable to Fleuriste Abaca and not resolved within a reasonable time, the customer's recourse will be limited to the reimbursement of the amount paid for the order concerned.

No provision of this policy shall be interpreted as limiting the consumer rights provided for by the Quebec Consumer Protection Act.

Specific products

Delivery times may vary depending on the product purchased, particularly for wedding bouquets, special events or exotic flowers.

The applicable details are indicated on the corresponding product sheet.